Privacy Policy
Effective Date: January 1, 2026
Last Updated: February 1, 2026
Silver Hill Healing & Therapy ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our patients, website visitors, and anyone who contacts our facility. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silverhill.website or interact with our treatment center located at 2233 Durfee Ave, El Monte, CA 91732.
Information We Collect
Information You Provide
- Name, email address, phone number, and mailing address
- Insurance information for verification purposes
- Health-related information provided during assessments or admissions inquiries
- Any other information you voluntarily submit through phone calls, emails, or other communications
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website URLs
- Device type and operating system
How We Use Your Information
- To respond to your inquiries and provide information about our addiction treatment programs
- To verify insurance coverage and process admissions
- To provide and improve our treatment services
- To communicate with you about your care or inquiries
- To comply with legal and regulatory obligations
- To improve our website and user experience
HIPAA Compliance & Protected Health Information
Silver Hill Healing & Therapy complies with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable federal and state privacy laws.
Protected Health Information (PHI) is any information that relates to your past, present, or future health condition, treatment, or payment for healthcare services that can identify you. We maintain strict safeguards to protect your PHI including:
- Administrative, technical, and physical security measures
- Staff training on HIPAA compliance and patient confidentiality
- Restricted access to PHI on a need-to-know basis
- Secure electronic systems for storing and transmitting health information
We will not use or disclose your PHI without your written authorization except as permitted or required by law, including for treatment, payment, and healthcare operations.
Your Rights Under HIPAA
As a patient of Silver Hill Healing, you have the right to:
- Access and obtain a copy of your health records
- Request corrections to your health information
- Request restrictions on certain uses and disclosures of your PHI
- Request confidential communications
- Receive an accounting of disclosures of your PHI
- File a complaint if you believe your privacy rights have been violated
42 CFR Part 2 Compliance
As a substance use disorder treatment facility, Silver Hill Healing also complies with 42 CFR Part 2, which provides additional federal protections for patient records related to substance use disorder treatment. These records receive heightened confidentiality protections and generally cannot be disclosed without patient consent.
Information Sharing
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- With your written consent or authorization
- To comply with legal requirements, court orders, or lawful government requests
- To protect the rights, safety, or property of Silver Hill Healing, our patients, or others
- With trusted service providers who assist in operating our website or conducting our business, subject to confidentiality agreements
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use cookies to:
- Analyze website traffic and usage patterns
- Remember your preferences
- Improve website functionality
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.
Children's Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have questions about this Privacy Policy, wish to exercise your rights, or want to file a complaint about our privacy practices, please contact us:
Silver Hill Healing & Therapy
Privacy Officer
2233 Durfee Ave, El Monte, CA 91732
Phone: (626) 532-8005
Email: [email protected]
You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights have been violated.